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Exchanges & Returns

HOW TO REQUEST AN EXCHANGE?

    • TIMEFRAME: You have up to 15 days from the delivery/purchase date to request an exchange.
    • CONDITIONS: The item must be returned in its original packaging, unused, and in the same condition in which it was delivered.
    • STEP BY STEP:  You may request an exchange by email at [email protected]. In the case of exchanges at one of our retail locations, an appointment must be scheduled in advance.
    • COSTS: Shipping and return collection costs are the responsibility of the customer.
    • PRICING: The exchange value will correspond to the amount originally paid for the item.

HOW TO REQUEST A RETURN?

    • TIMEFRAME: You have up to 10 days from the delivery/purchase date to request a return. Requests made after this period cannot be processed.
    • CONDITIONS: The item must be returned in its original packaging, unused, and in the same condition in which it was delivered.
    • STEP BY STEP:  You may request an exchange by email at [email protected]. In the case of exchanges at one of our retail locations, an appointment must be scheduled in advance.
    • REFUND: Refunds will be processed within 5 to 10 business days after the item has been received and inspected in perfect condition, using the same payment method selected at checkout. The refunded amount will correspond to the amount originally paid by the customer at the time of purchase, regardless of current promotions or discounts..
    • EXCEPTIONS: Cash refunds cannot be processed for products purchased on sale or with promotional discounts. In these cases, store credit will be issued instead.